Internet access has been down since 1500 this afternoon, with red light showing against LOS indicator on Openreach ONT Box. After a few more minutes the Power light should come on. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. I pushed Sky to contact. Yes, (but not the RJ11 port) the ONT should connect to the internet/WAN port on the router. Re: OpenReach white box shows Fault light and getting Wifi issues. Check all cables are firmly plugged in. As you say, transformers are fairly inefficient - but for as long as I can remember now, just about all mains powered electronic equipment uses Switched Mode. Getting the best from your services in your new home Phone and broadband services. It replaces the traditional copper master socket. Although Nokia ONT’s should now work with any headend manufacturer ( it wasn’t always the case , originally the headend and customer end had to be the same vendor ) , if the headend is a Huawei , I would be asking for the ONT to be swapped out for one from the same vendor. Openreach out again – apparently last engineer did not crimp the pairs properly – new down lead, line reset, 39 mbps. NOTE: Openreach aims to cover 4. . In homes with a FTTP broadband connection from Openreach, you’ll have an Openreach modem inside your home. Hello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. No setup or configuration is required - everything has. Plusnet Menu Broadband Fibre broadband & phone. set deco to router mode. Openreach have now undertaken 1st and 2nd Stage installation of 1. Forum member burakkucat has kindly sent me a scanned copy of the Openreach ONT (Huawei HG8240) user guide which clearly explains what the. Presumably it is just the BBU (Battery Backup Unit) showing faulty. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. 1 Rating. If you’ve got one of these, try these checks. This will usually be Port 1 . Nevertheless, I bought an expensive replacement router, installed it. 8Gbps on their Fibre-to-the-Premises lines. 1 Rating. 2 Ratings. This is used for most of the 160M and 1G services. A simple guide to what the colour of your Plusnet router lights meanWould you have a photo of the ont and associated boxes that you could post ? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43. **There are lower fault rates and speeds do not deteriorate over distance, future proofing Northern Ireland. Everything’s normal. My FTTP has been down for 8 days, red LOS light on the ONT. So in such a case just plugging in any access point (or router in access point mode) or even any PC into the ONT's LAN port will give you a live internet connection. Previously, Openreach was owned by BT. 09 Mar 2023 01:38 PM. If (and its a big if) your speeds fall less than than those quoted on the DSL checker for your new address. The news won’t come as much of a. I would expect if someone damages the actual fibre or connector they would be liable to have it replaced (at their cost) by Openreach. Wait for the power light to come on and stop flashing. Teardown of the battery backup unit used in FTTP installations. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. OP Joined 31 Jul 2004 Posts 13,490 Location Surrey. . Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. Reply. Re: Newly installed Openreach ONT or broadband router using a lot of electricity?! An ONT is rated at 4-5watts , left on for 24 hours is about 4p ( based on 28p/kWh ) , the router is also rated about the same , so combined 8p/day. One of the next most common faults, relatively speaking, can occur when a non-standard power outage. How we'll install your FTTP. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. Registered: 30-07-2007. 244 Gbps upstream. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. PORT1-PORT4 All lights on Ethernet connection is normal between Openreach fibre modem and hub (Port 1 is where engineer will install). Make sure the power cable is connected to your Hub and the power socket. We would like to show you a description here but the site won’t allow us. We might be held up over permission from a private landowner, for example. Generally, engineers can be quite flexible. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. Openreach battery back-up unit. Section 4: View the PPPoE connection status. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. Before you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. in FTTP-only areas). route overhead cable underground. It sound like the power unit has failed, there have been a few similar reports. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. I am surprised I thought Openreach had used a consistent ONT in the 8110 casing. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange and sends. This is a GPON device, and can support speeds up to 1Gb/s. End to end provision of OH & UG FTTP network. nothing, nada, zilch So he thinks there's a fibre break somewhere and right now is having a poke inside the DP. On the one hand Virgin Media ’s DOCSIS (EuroDOCSIS) based Hybrid Fibre Coax (HFC) and “ full fibre ” FTTP network is expanding its reach to around 60% of UK premises (16-17 million. Here’s a handy guide to what the lights mean. 31-03-2018 4:12 PM - edited 31-03-2018 4:14 PM. Some 3 million customers have also been connected (up from 2. Understanding the Lights on an FTTP Modem (ONT) Last updated on 9th August, 2023 by Freeola Support 5 out of 5 people found this article useful. BT landline help for help managing your account. An update. uk. A multiport ONT is only useful if these network providers intend to provide multiple services over it. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. I recognised her description and it sounded like the. (ezbend) is run in a continuous fault-free length to the alternative position. the ONT will be positioned adjacent to the outside wall) to which the. New service: 07701407770. fast broadband lines that they will “ soon ” be deploying functionality that allows providers who wish to purchase this to amend Dynamic Line Management (DLM) profiles on customer lines, which sounds as if it may be more flexible than prior approaches. POWER. • Connect the Openreach optical fibre to the green OPTICAL port on the ONT • Connect the power adapter to the black POWER/PWR port on the ONT, then plug theHi Hope you can help, so we have had sky fiber broadband installed. First noticed the SH2 flashing purple and lastly moved a unit out the way to get a good view of the Openreach modem. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. Message 4 of 12 (1,007 Views) 0 Thanks MisterW. Openreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. If you already have an ONT, it’s very quick to get connected. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. #4. Putting another Ethernet cable from the ONT to the houses internal Ethernet point, then from the other end of the point the red ended cable from the Ethernet point to the SH WAN port and there’s no internet. Posted by a Superuser, not a Sky employee. 1 Gbps up. Depending on your property, the cable will either run from underground or from a telegraph pole. 1,333 Views. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. All you will need to do is connect the yellow "Port 1" on the OpenReach ONT to the red "WAN port" on the WiFi router that we will supply you with. Having problems connecting? Disconnect the power cables to both your ONT and hub/router for two minutes. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange. Link the handset - press OK on your phone and follow the on-screen steps. 44. If you own the tree, and it damages the line, then you could be liable for the cost, and asked to remove any obstructions. New MPF LLU connections have increased by 22p, from £24. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. If its a 12 Volt power supply, you may be able to locate a suitable replacement. 18 May 2022 02:14 PM. Everything’s normal. Openreach has introduced a new speed test that allows it to isolate the internet connection to the ONT in the home so we can test the. Choose a category. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Nokia fiber modems and ONTs are better than good. If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. Realtek. What it means. We're rolling out Ultrafast Full Fibre broadband to 25 million homes and businesses by December 2026. If it works, then it’s an issue with the router, not the connection. Internet connection dropped so I ran through the Sky helth check. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. Further more zen have recently stopped their g. If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. Please can you help. Check physical connection at both ends of the cable between the Openreach fibre modem and hub. The FTTP fibre is a different fibre to the one feeding the FTTC cable so one can be up and the other can be down, or in the case of for example a JCB digging up lots. Section 3: Connect using a PPPoE connection. We’ll remotely activate a port on the ONT. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. g. It was established in 2006 following an agreement between BT and the UK's telecoms. This has been setup by connecting the sky router to the ADSL port, disabling WIFI on the sky router, and connecting an ethernet cable from the sky router to a Deco M4, which then connects to other Deco M4 throughout the house; this worked well when I was on. We’ll either install a small socket on the wall by the plug or a. 2. EchoLife HG8110H. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. Reports are on the rise in the UK of phone scams where crooks are calling victims claiming to be from BT Openreach. Make sure you give it enough time to power up before you try to connect to it again. The Openreach ONT is part of the service and as far as I am aware cannot be replaced with your own kit. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. Future-proof. Make sure the power cable is connected to your Hub and the power socket. The Echolife HG8110-20 (single port with BBU) can be powered directly (12v 1 amp) from the plug in transformer or via the BBU (12v 1. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. I figured I'd try them both to rule out the router being at fault. Mark Jackson. You pay line rental so Openreach are responsible for the line from the exchange up to and including the Master Socket. That isn't surprising: you're not their customer. If you're having problems with your broadband, it's a good idea to check that your equipment is set up correctly. * Wide range 90-264 volt input for world use. With Full Fibre you’ll be able to stream 8k TVPower up - unpack your Digital Voice handset and connect the power cable to the back of the charger base. The connection for phone in ONT will no longer work when changed to DV so you will need to connect dect base station to the phone socket on back of SH2. Not all ISPs require PPPoE authentication over Openreach flavoured FTTP at the customer's end, BT Retail is the obvious one which springs to mind. Restarting your Business Hub: 1. Please also take a look at the • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. • Wavelength: used to transport the services delivered to the customer. The installer came last week and set us all up, -15dB signal etc, all dandy. Wait about 5 minutes for the ONT’s internal cache to clear. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. It then feeds into the ONT in the same manner as it exits the MS. The board of directors names can be found here Our. 488 Gbps downstream, 1. 1). This may be combined with the second appointment. My neighbour had a similar problem and the engineer said the internal battery was not recharging and had to renew it. The PIA is the solution for fulfilling the dire need of boosting high-capacity broadband around the world. Your ONT is working, your hub is connected, and you’re online. As expect, CityFibre has today announced that they’ve officially made a new 2. What are those lights on my Openreach modem/optical network terminator? Find out about LOS, PON and other reasons for the lights in our guide. If the modem's Port light is still off, disconnect the modem's power cable, wait a few moments, reconnect the power cable and wait a few more minutes for the Power light to switch on. Sometimes they'll need to create new hole. 18 REPLIES 18. *Unthrottled, with Free Router & Installation. uk. redefining network standards or investigating different ways of packaging various products and services) have reportedly struggled to. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in. Wait until light turns solid green. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. I guess there is noting stopping you complaining directly to OpenReach - might get something fixed quicker. Openreach out again – no fault found – new NTE5C + Mk4. The ONT will remain the property of Openreach in both installation scenarios. Openreach installation now provides FTTC and FTTP to my house. OP, Since Openreach's customers are NOT the general public, then I'm not sure you could complain against them - your complaints would have to be directed against your ISP (BT) who are customers of Openreach. The quickest way to get in contact is to use our virtual assistant. Only a single • Fit RJ45 modular boxes. Mk4. I don't have the documentation to hand, but IIRC the ONT requres something like 7. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. For external faults on the Openreach network phone BT Faults. 40,000 per week), followed by 5. Tyrone. Sep 21, 2022. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. Install the replacement batteries, being sure to place them the right way. You don’t actually need the BBU and Openreach have stopped supplying them. Message 2 of 7. If you’ve got one of these, try these checks. I contacted BT, they sent me a replacement router and it was still stuttery. Fibre Voice Access. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. As fibre optic technology evolves, you'll already have everything that you need in your property to get the benefits - upgrade or downgrade your speed without ever needing an engineer to visit your home. The WAN1 port on the USG is solid green, with the LAN1 port flashing green. Even if they use standard commands does the 3rd party ONT even support all the features etc. The original pilot started on 1st December. With some vendors using other manufacturers ONTs needs extra licences. Currently have Fibre to the Premises via Sky, no problems until today. If there’s a fault outside of your property, the engineer will complete any necessary work on the network or at the exchange. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. 1 LikeI've just had Fibrus out to install a new connection. This has been setup by connecting the sky router to the ADSL port, disabling WIFI on the sky router, and connecting an ethernet cable from the sky router to a Deco M4, which then connects to other Deco M4 throughout the house; this worked well when I was on 36mbps and 150mbps packages. Openreach installs their new small ONT modem (no. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. We’re the recognized leader in FTTH broadband technology and we have an extensive. If I plug the BT supplied Super Hub 2 into the same ONT port, the BT hardware connects to the internet fine and dandy. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. Restart your Openreach modem to fix connection problems. openreach fault tracker. 033 Amps. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). red fault light on bt openreach box Review ourTranscript FAQsfor additional details regarding required content, format, and submission. The enclosure is designed forIf you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. How is Full Fibre installed? Full Fibre: Self-installation advice; Openreach modem (ONT) explained: Ports and models availableThe Fibre Connection Box on your wall (the engineers will call this the Optical Network Terminator or ONT) is where the fibre comes into your home. The ONT is the Openreach optical modem. Here's a video from our recent Openreach Presents: The UK Digital Upgrade event from our Chief Strategy Officer, Richard Allwood: We'll be retiring the old analogue phone network at the end of 2025. I’d have done it myself too but unfortunately changing the ONT appears to be a little more involved. e. Soldato. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. Turn your broadband equipment off and then on again. Everything’s normal. Restart your Openreach modem to fix connection problems. Their job is to keep your Openreach modem working if there's a power cut. Get our superfast unlimited fibre broadband. Several times BT escalated complaints to Openreach, but this action seems to have had no effect after at least nine failures. But this is about to stop. As noted above, sight of the output from the BTW checker will help determine the issue. But that all changed last Friday at 10:12am when the service dropped. Zarjaz you were right. That’s why there are already more than 150 million of them in homes and businesses around the world. Find out more. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Replace the cover, sliding to the right to close. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. Sky help is of no use as it assumes the BT hub is working so says. This is a GPON device, and can support speeds up to 1Gb/s. See if Ultrafast Full Fibre broadband is available where you are. But that all changed last Friday at 10:12am when the service dropped. At present Openreach’s “full fibre” network, which already. Fix broadband problems in my new home. Battery Backup Unit (BBU) – If the power supply fails the BBU will provide internet and emergency phone services for a. Openreach will update the records and pass the fault back to check with End User to confirm Service. Wholesale Extension Services (WES) and Wholesale End-to-End Services (WEES) WES Aggregation. Has anyone experienced issue with no power / lights showing on Openreach box? Tried in same socket as the Sky router so know there is power available via socket. Sky Broadband Loss of Service: FTTP Openreach ONT Showing Red Light Against LOS. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Broadband ISPs that were planning to launch faster packages based off Openreach’s future Fibre-to-the-Premises tiers, which push top download speeds to 1. View all contacts. Openreach is contracted by ISPs/telcos, and are only permitted very limited contact with the public (basically to receive reports r. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. Emigrate to somewhere with FTTP. Then just follow our step-by-step guide to install your broadband yourself. Use our online guides or contact us for help. What to do. What are those lights on my Openreach modem/optical network terminator? Find out about LOS, PON and other reasons for the lights in our guide. starfire. I pushed Sky to contact. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. How we'll install your FTTP. Activate the batteries - pull the plastic tab away from the handset. Fixes: 342. Product information. Your ONT is working, your hub is connected, and you’re online. Landline. Hayth said: I'm on Aquiss (so openreach ONT) - want to troubleshoot and check if my router's the issue in my network and wanted to test a direct connection between my computer and the ONT. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. An engineer will install an ONT at your premises to connect to the nearby fibre cable. The Huawei EchoLife HG8110H is a bridging-type ONT used in the Huawei all-optical access solution. Broadband - indicates the ONT has a connection to the CityFibre equipment. Openreach installs their new small ONT modem (no. Line reset back up to. Then call 999 as soon as it’s safe to do that. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. The crooks claim they can upgrade or test the recipient’s Internet speed, or that the recipient’s Internet will be disconnected due to “illegal activity”. I wanted my ONT in an internal cupboard, so I ran flexible conduit (with a draw string) under the floor and through the rear wall where I knew the fibre would be entering. 0 Gbps full fibre capability to my house. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. We should add that it’s also possible to try (test purposes only) a direct connection to Openreach’s wall hung ONT unit from a PC or MAC computer (i. It’s far more typical to have a separate ONT with a non-removable built-in optical interface and a copper RJ45 Ethernet port and a separate router (the Openreach and CityFibre and some AltNets deploy this model) or a single combined ONT/router (many AltNet providers). Completed - The activity is complete. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. I have reconnected all points and powered back up a few times but still no internet. Its lights should all glow a steady green. From £195. If you can describe which ONT you have, another forum member may be able to suggest an alternative power unit. If they do charge, they should tell you when you might be expected to pay and how much (for example if the fault is found to be with your equipment). Press and release the Reset button on the back of the Business Hub. Your ONT is working, your hub is connected, and you’re online. Re: Full fibre - battery unit has fault light on. Plug in and light up, showing whether ONU is connected to power, ONU without power connection is useless. The final number is the line number (e. appropriate Openreach access product if used to deliver the end to end 21CN Optical service. Openreach will update the records and pass the fault back to check with End User to confirm Service. The problem with the Openreach checker is that it only shows the type of technology available at the address, but not the actual speed for ADSL or FTTC, nor if there is capacity available. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. e. Connection problems can often be solved by 'power cycling' your equipment which just means shutting it down and then switching it back on in a controlled way. Alternatively you can ask BT for DV adapter which plug into a mains socket, pair with SH2 then connect your. Jun 7, 2022. * * * * * * *. Email: [email protected]. Superuser Posts: 13,348. More Information. I asked a similar question a while back. The wiring you install will be pivotal to their experience. That spans the globe new favorite in Madison are similar to red are rose and. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. BT customer service phone numbers (broadband, mobile or phone line) problems. Phone scams are on the up, especially across the UK. The service will also be accompanied by two new optical modems (ONT) from Nokia G-010G-T and ADTRAN SDX 611Q. About BT. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. I have tried charging the batteries in a separate charger and even replacing them with a different set but no matter what the Fault light is always lit. BT Openreach were in our area a month ago and for a week the local community was clogged with Openreach vans with engineers installing FTTP. More options. Then just follow our step-by-step guide to install your broadband yourself. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. our products and services. PON flashing and LOS off. Your ONT is connecting. Internal Work at defined ONT and Communications Provider router position • Fit the electrical socket to the wall. 1-2. if ONT power supply missing then I would contact your ISP and get them to send you a new power supply or more likely get openreach visit. For your convenience, Premitel have assembled a fibre termination point relocation kit that contains all the items required to move your ONT to another location. The 13mbps was before the fault, during the fault it was down to 3 or 4 mbps, and the upload was only 200kbps - as I don't have a phone plugged in, I never noticed the. The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment. There will probably be a second cable that comes out of the box which is connected to the ONT. Ultrafast Fibre-to-the-Premises (FTTP) is the ultimate broadband technology in terms of reliability and performance (e. The ONT has a serial number which is registered and used to activate the service so a different ONT wouldn't work. We’ll remotely activate a port on the ONT. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but still no luck. Dimensions (H x W x D) (mm) 254 x 215 x 45 (Casing) – 89 x 82 x 25 (Nokia) – 90 x 82 x 25 (Huawei). Ask for a different face plate with phone and RJ11 socket as above i. Also if/when you do get FTTP at your new place chances are it’ll be an Adtran Head End, which will need an Adtran ONT as these are the ones Openreach are now starting to install on both New Sites and Rural Build Projects. New router deployed. As @licquorice says, you can't run the fibre yourself. 1) shows connections to the phone from the "Overview" tab. Find out what this means for you. 3) Some people reporting the fault say it is due to a wrong authentication timeout setting, and can be fixed in configuration.